South Wales' largest taxi company

South Wales's largest taxi company

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Driver Partners You matter to us.

COVID-19 means we must all find new ways to go about everyday life in a safe and convenient way.

Coronavirus (COVID-19): Driver Partners - You matter to us.

Updated: 17 June 2020

The UK Government is advising against the use of public transport – buses and trains. Private-hire vehicles are seen as a better alternative mode of transport in these circumstances. We are introducing additional safeguarding measures to protect you against the spread of COVID-19.   

Face coverings 

Face coverings are available to all Driver Partners operating with Dragon Taxis.

We recommend and urge Driver Partners and passengers to wear face coverings. Wearing face coverings is not mandatory, but the Welsh Government is recommending people in Wales wear face coverings in situations where social distancing is not possible.

Your passengers will feel more confident taking a journey if they see you following Government guidance. Wearing a face covering could result in more bookings for you.

Contact your Driver Liaison Team to request your face coverings, and they will arrange for you to collect a pack, free of charge, every week on an ongoing basis.

For more information, click here.

Social distancing

There’s only so much social-distancing you can do in a vehicle. Ask all passengers to sit in the rear seats of the vehicle. Preferably on the left if they are travelling alone.

Protective screens

We are also test-driving in-vehicle protective screens which are a temporary and removable fixture placed behind the front seats of a vehicle.  Further information will be made available soon.

Vehicle cleaning

We will be identifing specialist regional vehicle cleaning stations. Contact your Driver Liaison Team to find your local cleaning station.


Encourage passengers to increase air-flow by opening windows, where appropriate, to ensure vehicles are well ventilated.

Contactless payment

To minimise the handling of cash we have contactless payment options available for all journeys using AirPay or our mobile app.

Keeping our towns and cities moving safely and efficiently is not a one-way street.

Passengers also need to play their part to help protect Driver Partners by:

  • Avoiding contact.
  • Wearing a cloth face-covering.
  • Using adequate ventilation.
  • Sitting in the back seat.
  • Washing their hands.

Additional information

Working safely during COVID-19 in or from a vehicle

Guidance for operators

Guidance for passengers


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