Coronavirus (COVID-19): Driver Partners - You matter to us.
Updated: 25 January 2021
We are introducing additional safeguarding measures to protect you against the spread of COVID-19.
Travel restrictions
Passengers are advised to observe local travel restrictions and social contact rules when using taxis and private hire vehicles in Wales.
On Sunday 20 December 2020, the whole of Wales was placed on Alert Level 4. Please visit the Gov Wales website for further guidance.
Face coverings
From Monday 27 July 2020 it is compulsory to wear a face-covering on public transport in Wales. This also applies to taxis.
Face coverings are available to all Driver Partners operating with Dragon Taxis. Contact your Driver Partner Experience Team to request your face coverings, and they will arrange for you to collect a pack, free of charge, every week on an ongoing basis. For more information, click here.
Although it is only a legal requirement for passengers to wear a face-covering on public transport, in order to reduce the risk of Covid-19 transmission, the Welsh Government is advising that licensed private-hire and Hackney drivers should also wear a face-covering during journeys. For more information, click here.
Passengers must put on a face covering when travelling in private hire vehicles and taxis unless they’re exempt.
Please be respectful, not everyone can wear a face covering. Visit the guidance for When you do not need to wear a face covering.
In these instances, passengers are encouraged to Download a face-covering exemption card.
For further information, please follow Government guidance on the Requirement to wear a face-covering on public transport in Wales.
In-vehicle face-covering notices
Driver-partners should place a prominent sign in your vehicle advising passengers of the requirement to wear a face-covering.
A small poster is available for you to print off and display in your vehicle. Download here.
Social distancing
There’s only so much social-distancing you can do in a vehicle. Ask all passengers to sit in the rear seats of the vehicle. Preferably on the left if they are travelling alone.
Protective screens
We are also test-driving ‘in-vehicle protective screens’ which are a temporary and removable fixture placed behind the front seats of a vehicle. Further information is available on the Driver Partner Portal.
Vehicle cleaning
We have identified specialist regional vehicle cleaning stations. Contact your Driver Liaison Team to find your local cleaning station.
Ventilation
Encourage passengers to increase air-flow by opening windows, where appropriate, to ensure vehicles are well ventilated.
Contactless payment
To minimise the handling of cash we have contactless payment options available for all journeys using AirPay or our mobile app.
Keeping our towns and cities moving safely and efficiently is not a one-way street.
Passengers also need to play their part to help protect Driver Partners by:
- Avoiding contact.
- Wearing a face-covering.
- Using adequate ventilation.
- Sitting in the back seat.
- Washing their hands.