South Wales' largest taxi company

South Wales's largest taxi company

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Keeping our towns and cities moving safely

COVID-19 means we must all find new ways to go about everyday life in a safe and convenient way.

Coronavirus (COVID-19): Passenger Guidance

Updated: 28 January 2021

Our mission has always been to keep our towns and cities moving safely and efficiently. We are implementing additional safeguarding measures to protect you, other passengers and your driver.

Here for you 24/7

You can rely on Dragon Taxis to help you move safely around our community at any time of day or night. 

Responsible journeys

Anyone showing symptoms associated with COVID-19 are urged to stay at home and not take any journeys.

Travel restrictions & social contact rules in Wales

You must observe local travel restrictions and social contact rules when using taxis and private hire vehicles in Wales.

On Sunday 20 December 2020, the whole of Wales was placed on Alert Level 4. Please visit the Gov Wales website for further guidance.

Responsible passengers

The Welsh Government has issued the following guidance for passengers travelling in Private Hire Vehicles and Taxis:

Wash your hands

Wash your hands before travelling and afterward, and carry your own hand sanitiser at all times using it before and after each journey.

Sit in the back

To maximise social distancing in an enclosed space all passengers should sit in the rear seats of the vehicle. Preferably on the left if you are travelling alone.

Wear a face-covering

From Monday 27 July 2020 it is compulsory to wear a face-covering on public transport in Wales. It also applies to taxis.

Face coverings should be worn for the duration of the journey. This means they must be worn from when you get in the vehicle and they must stay in place until you get out. Please follow the guidance on how to wear a face-covering. Note you could be fined for not wearing a face-covering, unless you are exempt.

Please be respectful, not everyone can wear a face covering. Exemptions include:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing, or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip-reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape risk of harm, and you do not have a face-covering with you
  • to eat or drink if reasonably necessary
  • to take medication.

In these instances, passengers are encouraged to Download a face-covering exemption card.

Open a window

During a journey, feel free to open the window or ask for it to be opened if it’s electronic and controlled by the driver.

Take your belongings

Remember to remove all waste and belongings from the vehicle at the end of your journey.

Responsible Driver Partners

We are making face coverings available to all Driver Partners.

Protective screens

We are test-driving in-vehicle protective screens to help keep Driver Partners and passengers separated.

Vehicle hygiene & ventilation

Driver Partners continue to keep their vehicles clean inside and out, plus ensure there is sufficient ventilation during journeys.

Contactless payment

To avoid you having to handle cash at the end of your journey, we have cashless payment options available for all journeys using AirPay or our mobile app.


Many of the journeys involve the delivery of items all of which are left at the door to minimise contact.

Terms and Conditions: journeys to/from the vaccination centre by vulnerable and/or elderly passengers

1) These Terms and Conditions relate to Veezu Limited (trading as Dragon Taxis and V Cars) agreeing to pay the fares for journeys taken by eligible passengers (as defined in paragraph 2) travelling to and/or from a COVID-19 vaccination centre (the “Promotion”).

2) The passengers eligible for free journeys are those passengers over 65 years and younger adults with long term clinical conditions as defined by the UK Government on 10 January 2021 (the “Passenger/s”).

3) The Promotion applies in the following circumstances:
a) The booking is made by participating GP practices on behalf of the Passengers.
b) The participating GP practices are required to confirm the time and date of the Passenger’s vaccination appointment to Veezu Limited with address information.
c) The journeys are exclusively for the benefit of Passengers (as defined in paragraph 2) travelling from their homes to a COVID-19 vaccination centre for the purposes of receiving a vaccine, and a return journey to their home if requested.
d) The journey is limited to travelling from the Passenger’s home to the vaccination centre taking the most direct route with no pick-ups on the way. Similarly, where the journey is a return journey from the vaccination centre, it must be direct to the Passenger’s home with no pick-ups on the way.
e) Where a return journey is required for the Passenger the GP practice will need to make a separate booking. If the Passenger specifically requests that the Driver Partner waits for them during their appointment, the Passenger will be responsible for the waiting time.

4) The Promotion was originally available until 31 January 2021, and has been extended until 14 February 2021, when it will automatically end.

5) Veezu Limited reserves the right to cancel, suspend, or amend the Promotion or where it becomes necessary to do so at its absolute discretion without liability to any persons.

6) Successful redemption of the Promotion is subject to the availability of driver-partners and vehicles.

7) The Promotion cannot be transferred, duplicated or sold and there is no cash value.

8) Veezu Limited does not assume any responsibility for any typographical or other error in the administration of the Promotion.

9) Veezu Limited’s decision regarding any aspect of the Promotion is final and binding and no correspondence will be entered into about it.

10) Veezu Limited reserves the right to modify and amend these Terms and Conditions from time to time during the Promotion period. For any issues in relation to a Promotion, contact

11) These Terms and Conditions are in addition to the Passenger Terms & Conditions which are varied to reflect that the booking shall be made by the GP Practice on behalf of the Passenger and the fare(s) shall be paid by Veezu Limited to the Driver Partner on behalf of the Passenger. For the avoidance of doubt, the Passenger Privacy Policy on our website continues to apply.

12) Nothing in these terms and Conditions creates a legally binding relationship between Veezu Limited and the participating GP practice.


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