South Wales' largest taxi company

South Wales's largest taxi company

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Dragon Taxis Bridgend
Dragon Taxis Cardiff
Dragon Taxis Torfaen
Dragon Taxis Newport
Dragon Taxis Cwmbran
Dragon Taxis Pontypool

Keeping our towns and cities moving safely

COVID-19 means we must all find new ways to go about everyday life in a safe and convenient way.

Coronavirus (COVID-19): Passenger Guidance

Updated: 24 July 2020

Our mission has always been to keep our towns and cities moving safely and efficiently. We are implementing additional safeguarding measures to protect you, other passengers and your driver.

Here for you 24/7

You can rely on Dragon Taxis to help you move around our community at any time of day or night. 

Responsible journeys

Anyone showing symptoms associated with COVID-19 are urged to stay at home and not take any journeys. Follow the latest Welsh Government advice for guidance on your essential journeys.

Responsible passengers

Wash your hands

The Government is encouraging you to wash your hands before travelling and afterwards, and carry your own hand sanitiser at all times using it before and after each journey.

Sit in the back

To maximise social distancing in an enclosed space all passengers should sit in the rear seats of the vehicle. Preferably on the left if you are travelling alone.

Wear a face covering

From Monday 27 July 2020 it is compulsory to wear a face covering on public transport in Wales. It also applies to taxis.

Face coverings should be worn for the duration of the journey. This means they must be worn from when you get in the vehicle and they must stay in place until you get out.

Please follow Government guidance on how to wear a face covering.

Some people may be exempt. Please be respectful, not everyone can wear a face covering. Exemptions include:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink if reasonably necessary
  • to take medication.

In these instances, passengers are encouraged to Download a face covering exemption card.

Open a window

During a journey, feel free to open the window or ask for it to be opened if it’s electronic and controlled by the driver.

Take your belongings

Remember to remove all waste and belongings from the vehicle at the end of your journey.

Responsible Driver Partners

We are making face coverings available to all Driver Partners.

Protective screens

We are test-driving in-vehicle protective screens to help keep Driver Partners and passengers separated.

Vehicle hygiene & ventilation

Driver Partners continue to keep their vehicles clean inside and out, plus ensure there is sufficient ventilation during journeys.

Contactless payment

To avoid you having to handle cash at the end of your journey, we have contactless payment options available for all journeys using AirPay or our mobile app.

Deliveries

Many of the journeys involve the delivery of items all of which are left at the door to minimise contact.


 

Additional information

Requirement to wear a face covering on public transport in Wales.

When you do not need to wear a face covering.

Staying safe outside your home.

 

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