Coronavirus (COVID-19): Passenger Guidance
Updated: 09 November 2020
Our mission has always been to keep our towns and cities moving safely and efficiently. We are implementing additional safeguarding measures to protect you, other passengers and your driver.
Here for you 24/7
You can rely on Dragon Taxis to help you move safely around our community at any time of day or night.
Anyone showing symptoms associated with COVID-19 are urged to stay at home and not take any journeys.
Travel restrictions & social contact rules in Wales
You must observe local travel restrictions and social contact rules when using taxis and private hire vehicles in Wales. As of Monday 9 November 2020 there are no travel restrictions within Wales.
The Welsh Government has issued the following guidance for passengers travelling in Private Hire Vehicles and Taxis:
Wash your hands
Wash your hands before travelling and afterward, and carry your own hand sanitiser at all times using it before and after each journey.
Sit in the back
To maximise social distancing in an enclosed space all passengers should sit in the rear seats of the vehicle. Preferably on the left if you are travelling alone.
Wear a face-covering
From Monday 27 July 2020 it is compulsory to wear a face-covering on public transport in Wales. It also applies to taxis.
Face coverings should be worn for the duration of the journey. This means they must be worn from when you get in the vehicle and they must stay in place until you get out. Please follow the guidance on how to wear a face-covering. Note you could be fined for not wearing a face-covering, unless you are exempt.
Please be respectful, not everyone can wear a face covering. Exemptions include:
- young children under the age of 11
- not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
- if putting on, wearing, or removing a face covering will cause you severe distress
- if you are travelling with or providing assistance to someone who relies on lip-reading to communicate
- to avoid harm or injury, or the risk of harm or injury, to yourself or others
- to avoid injury, or to escape risk of harm, and you do not have a face-covering with you
- to eat or drink if reasonably necessary
- to take medication.
In these instances, passengers are encouraged to Download a face-covering exemption card.
Open a window
During a journey, feel free to open the window or ask for it to be opened if it’s electronic and controlled by the driver.
Take your belongings
Remember to remove all waste and belongings from the vehicle at the end of your journey.
Responsible Driver Partners
We are making face coverings available to all Driver Partners.
We are test-driving in-vehicle protective screens to help keep Driver Partners and passengers separated.
Vehicle hygiene & ventilation
Driver Partners continue to keep their vehicles clean inside and out, plus ensure there is sufficient ventilation during journeys.
To avoid you having to handle cash at the end of your journey, we have cashless payment options available for all journeys using AirPay or our mobile app.
Many of the journeys involve the delivery of items all of which are left at the door to minimise contact.